Frequently asked questions

How do I schedule an appointment?

To make an appointment at either our Nacogdoches or Lufkin office, please fill out our online intake form by clicking here.

You may also call our office at (936)560-6855. If you wish for us to contact you about your counseling needs. We do our best to schedule your appointment as soon as counselors become available. Once your information is received, you will be matched with a counselor and contacted to schedule an appointment. We look forward to working with you!


I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

Not at all. People who seek help know when they need it and have the courage to reach out. They are the ones who are more likely to make positive improvements in their lives. Everyone needs help now and then. In our work together, one of our counselors will help you explore and identify your strengths and learn how to implement them to resolve of the problems you have been facing.


What’s the difference between talking to you or my best friend or family?

A professional counselor has been trained to help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you understand yourself better. Furthermore, counseling is completely confidential. You won’t have to worry about others “knowing your business.” Lastly, if your situation provokes a great deal of negative emotion, and you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.


How long will it take to see results from therapy?

Everyone’s circumstances are unique to them and the length of time counseling can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek counseling in the first place. If you are interested, we encourage to make a single appointment to see if you believe counseling can be beneficial to you.


I want to get the most out of therapy. What can I do to help?

We, at Crossover Counseling, are glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success. No one can make the positive changes in your life for you. 


How long is each session?

In-Office Sessions last between 45-50 minutes. Under certain circumstances, a two-hour session can be requested, for a double fee.


What are the ways of payment for therapy?

Payment Options:

Cash

Check

Credit Card

Major Insurances (depending on policy)

Medicaid

Medicare

Chips

StarHealth

Amerigroup

Star Plus